The role of an Automotive Service Manager is pivotal in ensuring the smooth functioning of a vehicle service department. This article explores the multifaceted responsibilities, qualifications, and skills required for excelling in this position.
Automotive Service Manager Job Description
Automotive service managers play a very important role at a dealership or body shop. Automotive Service Manager, operates an efficient automotive service department. They are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Their duties include leading a team of service technicians and support staff, ensuring the service department follows safety policies and procedures, handling customer interactions, and maintaining the training and performance of Service Technicians.
Some of their duties can include:
- Hiring, training, and managing employees
- Preparing an annual operating budget
- Keeping a record of accounts and financial information
- Focusing on customer retention by building relationships
- Managing and controlling costs
- Keeping track of service and inventory records
- Ordering parts and supplies as needed
- Forecasting goals and objectives for the department
- Implementing a marketing plan to promote business
- Maintaining relations with executives and factory representatives
- Contacting clients regarding the status of vehicles
- Overseeing post-repair services (vehicle delivery, test driving, etc.)
Automotive Service Manager – Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Automotive Service Manager – Education and/or Experience
- Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Two to four years related experience and/or training; or equivalent combination of education and experience.
- Four to ten years related experience and/or training; or equivalent combination of education and experience.
Automotive Service Manager – Language Skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors.
Automotive Service Manager – Mathematical Skills
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Automotive Service Manager – Reasoning Ability
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Automotive Service Manager – Certificates, Licenses, Registrations
Automotive Service Excellence (ASE) Certification
- Automatic Transmission/Transaxle Certification for Auto/Light Truck
- Brakes Certification for Auto/Light Truck
- Electrical/Electronic Systems Certification for Auto/Light Truck
- Engine Performance Certification for Auto/Light Truck
- Engine Repair Certification for Auto/Light Truck
- Heating and Air Conditioning Certification for Auto/Light Truck
- Manual Drive Train and Axle Certification for Auto/Light Truck
- Suspension and Steering Certification for Auto/Light Truck
- Damage Analysis and Estimating Certification for Collision Repair
- Mechanical and Electrical Components Certification for Collision Repair
- Non-Structural Analysis and Damage Repair Certification for Collision Repair
- Painting and Refinishing Certification for Collision Repair
- Structural Analysis and Damage Repair Certification for Collision Repair
- Assembly Specialist Certification for Engine Machinist
- Cylinder Block Specialist Certification for Engine Machinist
- Cylinder Head Specialist Certification for Engine Machinist
- Brakes Certification for Medium/Heavy Truck
- Diesel Engines Certification for Medium/Heavy Truck
- Drive Train Certification for Medium/Heavy Truck
- Electrical/Electronic Systems Certification for Medium/Heavy Truck
- Gasoline Engines Certification for Medium/Heavy Truck
- Heating, Ventilation, and Air Conditioning Certification for Medium/Heavy Truck
- Preventive Maintenance Inspection Certification for Medium/Heavy Truck
- Suspension and Steering Certification for Medium/Heavy Truck
- Automobile Parts Specialist Certification
I-CAR Certificate of Advanced Training
- Advanced Vehicle Systems
- Aluminum Repair, Replacement and Welding
- Electronics for Collision Repair
- Executive Seminar
- Finish Matching
- Glass Replacement
- Plastic Repair
- Steering and Suspension
- Understanding Collision Repair
- Workplace Hazardous Materials
- Manufacturer Training
- State Emission Certification
- State Vehicle Inspector Certification
- Valid Driver’s License
In conclusion, the role of an Automotive Service Manager is dynamic and multifaceted. Success in this position requires a combination of leadership, technical knowledge, and effective communication. By embracing continuous improvement and staying abreast of industry trends, Automotive Service Managers can navigate challenges and contribute to the overall success of the service department.